Frequently asked questions

Choose from five sales formats:

• 🛍️Instant buy

  The price is fixed. You buy at the listed amount.

  Example: €25 → buy for €25

• 🔨Classic auction

  Bids are visible. You can outbid other buyers.

  Example: €20 → €22 → €25

• 🤫Silent auction

  You offer your best price without seeing other buyers’ bids.

  Example: your €25 bid stays hidden

• 📉Drop

  The price drops automatically from a starting price to a floor price. The first buyer to click Buy wins the item.

  Example: €30 → €25 → €20

• 🎁Giveaway

  A free prize draw among eligible participants.

  Example: several participants → one winner

• 🔨Classic auction

  You see bids in real time and can offer a higher amount.

• 🤫Silent auction

  Other buyers’ bids are not visible. Offer your best price.

1. 1.The seller sets a starting price, a floor price and a duration.
2. 2.The price drops automatically, in whole euros, down to the floor.
3. 3.Click Buy: the item is yours at the price shown at that instant.

1. 1.The seller chooses who can take part: everyone, their followers or their past buyers.
2. 2.Eligible participants enter for free.
3. 3.When the countdown ends, a winner is drawn at random.

• 📶Short outage

  The seller can resume almost immediately. The Live stays recoverable for 10 minutes.

• ⏳Longer interruption

  Blisterr prepares a new broadcast space. The seller waits on the preparation screen, without recreating the event.

Once the broadcast is ready, the seller and viewers resume automatically.

A Live lasts two hours at most: it stops automatically. By default, each lot is sold in 30 seconds.

• •You want the item now, with no surprise: instant buy.
• •You are chasing a rare piece with a flexible budget: classic auction.
• •You do not want to reveal your maximum price: silent auction.
• •You are waiting for the right price: Drop.
• •You want the social experience and the thrill of the live: Live.
• •You want to try your luck for free: giveaway.

• •Instant buy for items whose price is known.
• •Classic or silent auction for rare pieces you want the market to price.
• •Drop to test a price without setting the final amount in advance.
• •Giveaway to thank and grow your community.
• •Live to sell several items in one session and create an event.

• 📱On mobile

  The mobile app covers every format, with an experience designed for Lives and video Peeks.

• 💻On the web

  Buy, bid and track your orders from your browser, once signed in to your account.

Yes. Blisterr applies 0% seller commission on every format, and the same buyer protection fee (6.9% of the item price + €0.49 per order) regardless of the format.

One exception: no buyer protection fee is due for a giveaway. Delivery costs vary depending on the shipping mode and the destination.

Before your first purchase, get ready:

• •Your first name, last name and date of birth.
• •At least one valid postal address.
• •A card payment method.
• •For lives: a default pickup point, where your live purchases will be delivered.

• 🎬Explore

  Browse the Peek feed on the home screen or visit a shop.

• 🔎Search

  Use search and filter by category, price, seller or condition.

• 🛍️Instant buy

  Click Add to cart.

• 🔨Auction

  Place your bid in a classic or silent auction.

• 📉Drop

  Click Buy before the other buyers.

• 🎁Giveaway

  Enter for free if you are eligible.

• 🔨Classic

  Every bid is visible in real time.

• 🤫Silent

  Other buyers’ bids are not visible.

1. 1.Open the Live tab.
2. 2.Join the stream you are interested in.
3. 3.Bid, or buy at a fixed price, from the live screen.

To take part in sales, your profile must be complete, with at least one address, a saved card and a default pickup point.

In a Live, payment is triggered automatically at the end of the sale, with your wallet and/or your default card. If it fails (3D Secure, bank refusal), you have 4 days to sort it out.

Blisterr’s buyer protection applies for 30 days after you receive the item (or after the expected delivery date if it never arrives), for sales by private and professional sellers.

• •Item not received.
• •Item damaged.
• •Item materially different from its description.
• •Proven counterfeit.

• ❤️For an item

  Tap the heart from the Peek.

• ⭐For a shop

  Open its page, then tap Follow.

1. 1.Open the + Sell tab.
2. 2.Fill in the application form: individual or professional profile, categories, social links, presentation video and Stripe identity verification.
3. 3.Our team reviews your application manually. It may send it back with remarks to complete before approval.

You complete your profile and your legal information according to your status (individual or professional). A professional seller provides their SIRET number, legal form and VAT regime.

• •The categories you sell in.
• •One to ten links to your social networks.
• •A presentation video.
• •Stripe identity verification, completed during the application.

• •🛍️ Instant buy.
• •🔨 Classic auction.
• •🤫 Silent auction.
• •📉 Drop: the price drops, the first buyer to click wins the item.
• •🎁 Giveaway: a free prize draw, with delivery at your expense.

Each format can be offered in a Peek or during a Live.

Open your shop from the menu to:

• •Edit your shop information.
• •Create your Peeks and your Lives.
• •Read customer reviews.

Find your sales in Menu → Sales.

1. 1.Open the order and click Send the label by email.
2. 2.Print the label and stick it on the parcel.
3. 3.Ship your order.

Labels are generated through Sendcloud for Colissimo, Mondial Relay and, if you enabled it, Chronopost. For a valuable item, choose a tracked and insured shipping option: the declared value is your responsibility.

Yes. Once the order is delivered, you can review the buyer: a score for each criterion and a comment of up to 500 characters.

• •💬 Communication.
• •💳 Payment speed.
• •⭐ Overall reliability of the buyer.

1. 1.Contact the buyer from the order to look for an amicable solution.
2. 2.If no agreement is found, write to support@blisterr.com (or on Discord) with your evidence: Blisterr reviews the case.

Write to us at support@blisterr.com, or open a ticket on the official Discord server.

Your wallet is credited by refunds, by the payouts of your sales if you are a seller, by referral credits and by any credits granted by our team.

To pay for an order, choose:

• •Your wallet balance.
• •Your bank card.
• •Both combined if the wallet balance is not enough.

• 🏪You are a seller

  Your sales are credited to your wallet. You then request a withdrawal to your bank account via Stripe Connect.

• 🛒You are a buyer

  Refunds and referral credits land in your wallet and pay for your next purchases. Amounts you paid yourself by card can be withdrawn without fees back to the original card; referral credits cannot be withdrawn.

For a buyer, the withdrawal is made from the wallet withdrawal screen (Menu → Financial History): the eligible amount is shown there, and the displayed timing is 5 to 10 business days.

• •💳 Bank card: Visa, Mastercard or American Express depending on availability.
• •📱 Apple Pay or Google Pay.
• •👛 Blisterr wallet.

For a seller, the withdrawal to the bank account is free once every 40 days, then charged:

• 🎁One free withdrawal

  Every 40 days.

• 💸Additional withdrawals

  3% of the amount + €1 per withdrawal.

The minimum withdrawal amount is €1. Any debts owed to Blisterr are deducted before the fees are calculated. For a buyer, the withdrawal back to the original card is free of charge.

• •Your wallet is credited no later than 20 days after delivery, a safety period set by Blisterr.
• •You then request a withdrawal to your bank account: the estimated timing, 2 to 3 business days, is shown in the app when you withdraw.
• •Any debts (giveaway delivery, lost dispute, customer refund) are deducted automatically.

• •Card payments are processed by Stripe, a PCI-DSS Level 1 certified provider.
• •No banking data is stored on our servers.
• •The seller is only paid after delivery and a safety period; in case of a justified dispute, Blisterr can recover the funds from the seller.

A strike is added to your account when a won auction is not paid within 4 days. It expires automatically after 6 months.

To bid while a strike is active, your available balance must cover your bid and all fees, including delivery.

• 🔒When you bid

  The total is reserved and can no longer fund another purchase or auction.

• ↗️When you raise your bid

  The reservation is adjusted.

• ↩️If you lose or the auction is cancelled

  Reserved funds are released.

• 🏆If you win

  Reserved funds pay for your purchase.

Shipping costs are calculated automatically from:

• •The weight of the item.
• •The selected carrier.
• •The destination.

Delivery to France, Belgium, Luxembourg, Switzerland and the French overseas departments (Réunion, Martinique, Guadeloupe, French Guiana). Sellers ship from France.

The carriers offered are Colissimo and Mondial Relay, as well as Chronopost when the seller has enabled it. In a Live, delivery goes to a pickup point, the buyer’s default pickup point.

Shipping costs are based on the weight declared by the seller. If there is an obvious gap between the declared weight and the actual weight, the shipping costs may be adjusted.

Yes, in a Live: your purchases from the same shop are grouped in a single parcel for 24 hours from the first purchase. Shipping is calculated on the combined parcel and the €0.49 flat fee is charged only once.

1. 1.Open Menu → Orders.
2. 2.Select your order to see its status and the carrier information.

1. 1.Contact the shop from the order details to look for an amicable solution.
2. 2.If there is no solution, contact Blisterr at support@blisterr.com or on Discord.
3. 3.Attach the photos and proof that are useful for your request.

Against a professional seller, the risk of loss or damage stays with the seller until delivery (article L.216-4 of the French Consumer Code). Between individuals, the rules of the French Civil Code apply between the seller and the buyer.

In all cases, Blisterr’s buyer protection applies for 30 days to an item that is not received or damaged.

• 🤝Private seller

  No right of withdrawal between individuals. The 30-day buyer protection still applies.

• 🏪Professional seller

  You have 14 days from receipt to withdraw, without giving a reason, including for an auction. Exceptions provided by law exist (article 8 of the Terms of Sale).

The seller’s status (professional or private) is shown on their shop.

1. 1.Notify your withdrawal within 14 days, stating your order number: by email to support@blisterr.com, through the contact form on the website or through the app messaging from the order details (Contact the seller). A model form is provided in the annex of the Terms of Sale.
2. 2.Our customer service records your request on behalf of the seller, confirms it to you by email, then processes the cancellation of the order.
3. 3.Return the item no later than 14 days after notifying your withdrawal, in the condition you received it. Return costs are at your expense, unless the seller agrees to cover them.

• 🛍️Before buying

  Tap Send a message from a Peek.

• 🔴During a Live

  Use the chat of the broadcast.

• 📦After buying

  Open your order from the menu, then contact the shop.

Each user chooses who can write to them: everyone, the people they follow, or nobody.

1. 1.Open the conversation concerned.
2. 2.In the message menu, select Report.

For a listing, a comment or a Live, write to us at support@blisterr.com or on Discord, stating the content concerned.

1. 1.The report is recorded and reviewed by our team.
2. 2.Content reported by several distinct users may be hidden or unpublished automatically pending that review.

Yes. Depending on the situation, our team can:

• •Remove the content concerned.
• •Restrict an account’s payments.
• •Temporarily suspend an account, or terminate it.

Texts (item descriptions, comments, messages, reviews and live chat messages) are automatically analysed by AI as soon as they are published. Flagged or suspicious content is reviewed by our team.

• •Violence, threats, harassment and hate speech.
• •Spam, scams and manipulation.
• •Explicit sexual content and child exploitation.

Meet other enthusiasts on the official Blisterr Discord:

• •Chat about your collections.
• •Follow official announcements.
• •Take part in events.

discord.com/invite/4suYsG8aQe

The All filter groups your orders. You can also find them by status:

• •In progress.
• •To ship.
• •Shipped.
• •Delivered.
• •Confirmed.
• •Cancelled.

• •The order number and date.
• •The name of the seller.
• •The detail of the items and the total amount.

Once the order is delivered, you can review the seller on four points:

• •🎴 Item quality.
• •📦 Packaging.
• •🚚 Delivery.
• •💬 Communication.

Give a score for each criterion; the written comment is optional.

Open Menu → Financial History to see your balance, your transactions and the withdrawal options.

In Menu → Favorites, find:

• •Your ongoing auctions.
• •The items you liked.
• •The categories and shops you follow.

This section groups your email address, your username and, if applicable, your seller profile.

Yes, and you can select one when ordering if the seller offers this option. To buy in a Live, a default pickup point is required.

You can save several payment methods and choose which one to use for each order.

1. 1.Open Menu → Promotions.
2. 2.Enter your code to get the discount.

A discount code obtained through referral is pasted in the Promo code field at checkout.

Share your invitation code with your friends.

• 🎁For you

  Receive €5 in your wallet when your referee’s first order of €20 or more is validated. This credit pays for your purchases and cannot be withdrawn.

• ✨For your referee

  A €5 discount, valid for 30 days, on their first order of €20 or more.

Your referee activates your code in the app (Invite friends → Activate my code) before their first order, as long as they have never placed one. They then paste their discount code in the Promo code field at checkout.

• •🎨 Light or dark theme.
• •🔔 Notifications.
• •🌍 French or English language.
• •🔒 Secure sessions.

In Settings → About, find:

• •The FAQ.
• •The terms of use and terms of sale.
• •The official Discord.

Only €0.01 to €0.49 left to pay after choosing another delivery option?

• •Choose another delivery method.
• •Or use your wallet to cover the whole extra cost.

Example: a €50 item gives €3.45 + €0.49 = €3.94, i.e. €53.94 before shipping. No buyer protection fee is due for a giveaway. All prices are in euros.

• ✅Order completed

  The fee is charged with the payment of the order.

• ↩️Withdrawal, cancellation or full refund

  The fee is refunded in case of withdrawal, cancellation before shipping or a full refund decided under buyer protection.

• •🔒 The secure payment service.
• •🛡️ The 30-day buyer protection.
• •🛟 The handling of your case by our team if there is a problem.

Still at your expense:

• •Withdrawal fees, under the conditions of the dedicated question.
• •Delivery of items offered as giveaways.

The fee schedule may change: any change is announced at least 15 days in advance and does not apply to orders already placed.

• 🎁One free withdrawal

  Every 40 days.

• 💸Additional withdrawals

  3% of the amount + €1 per withdrawal.

Your wallet is credited no later than 20 days after delivery. The minimum withdrawal amount is €1; the estimated timing is shown in the app when you withdraw.

• •🏪 Every seller application is reviewed manually by our team.
• •🛡️ Content is automatically analysed by AI as soon as it is published, and reports are reviewed by our team.
• •🔒 Card payments are processed by Stripe.
• •🛟 A 30-day buyer protection covers items not received, not as described or counterfeit.

• •Make your transactions on Blisterr.
• •Keep your personal information out of messages.
• •Report any suspicious content.
• •Pay by card or with your wallet on Blisterr to benefit from buyer protection.

Join the official Discord: discord.com/invite/4suYsG8aQe

support@blisterr.com

• ✉️By email

  Write to us at support@blisterr.com: our team replies by email.

• 📝With the form

  The contact form on the website sends your message to our team.

• 💬On Discord

  Open a ticket on the official Discord server.